Return Policy

Customer Care

Return and damage-resolution guidance for launch customers. Final terms will be confirmed before checkout opens.

Pre-launch note: these policy details are provided for customer clarity. Final checkout terms will be shown before purchase.

Eligibility

Return eligibility will be based on product condition, hygiene requirements, and the final launch policy shown at checkout.

Opened, used, or tampered skincare products may not be eligible for return for hygiene and safety reasons.

Damaged items should be reported to care@naiaraskin.com with photos and order details within the stated launch support window.

Approved refunds will be returned through the original payment method within the timeframe published at launch.

Exchange availability will depend on stock, product condition, and the final launch fulfilment policy.

For customer care, contact care@naiaraskin.com.